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Shipping & Returns |
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Shipping Methods
ellacarte.com operates from the North of Scotland in the UK. We use Royal Mail to deliver packages to our customers.
Returns Policy
We know that you will be pleased with your purchases from ellacarte.com. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items are damaged in transit, we ask that you report it to us within 7 working days. Items should be returned in their original packaging complete with all components and documentation. Once received, we'll issue a replacement and a refund to reimburse your reasonable return carriage costs. We will offer you an alternative or fully refund you if we are not able to replace the items like-for-like.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all components and documentation. Once we have verified the fault, we'll issue a replacement or full refund and reimburse your reasonable return carriage costs. If a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once we have received and inspected the goods, we'll issue a full refund. (The Distance Selling Regulations do not apply to @work customers or our Business customers)
Need to return an item?
You can request a return by using the 'Contact Us' pages on the ellacarte.cpm website.
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